What do our customers say?

As of 2017, we have asked our customers what they think of our products and service.

Since then we have received hundreds of reviews with an average satisfaction rating of 9.2!

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Keesha van Rinkel houdt glimlachend haar telefoon vast met zakelijke kleding in groen-blauwe gradient

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customer reviews

all reviews were collected independently by Feedback Company and Trustpilot

Disclaimer: some of these reviews were originally in Dutch and have been automatically translated to English.

Very good

6 February 2020

Good experience

Nader

Rinkel Thanks for your review (and a 10 too!).

Helpfull

5 February 2020

Very quick and accurate response

Peter

Rinkel Thank you so much, we really appreciate you taking the time to review us!

Fast, professional and

2 February 2020

No hassle, arranged and operational within a few minutes. No activation period and unnecessary administrative actions. Capabilities are professional and well supported. Rinkel is definitely recommended.

Mario

Rinkel Glad to hear! We're going to do everything we can to keep earning that 10!

Great telephony solution for self-employed people who are out of the office a lot.

19 January 2020

Great service and support! Lots of features so you can always be optimally reachable. Just a pity that unlimited calling and being called is actually only 400 minutes per month. That's 20 minutes per day (5 days p/wk), or 1 outgoing call of 10 minutes per day.

Martin

Rinkel Hi Martin, Thanks for your nice review! Regarding the unlimited calling you are right to some extent, there is a limit set at 500 (not 400) minutes. That is per user though, so if you are using the service with 3 people; that is already 1500 minutes. We base this "limit" on the average usage of our customers, which shows that with 500 minutes per month (and per person) you will never reach that limit. This rule was only created to prevent abuse, so it is certainly not the case that we will charge a surcharge or cut off a subscriber when exceeding this limit. We only do that as a very last (emergency) solution (and after several warnings). So don't worry :-)

Good solution for small entrepreneurs

16 January 2020

As a small business owner, having telephone accessibility with a landline number that is not linked to an address gives a professional appearance. With the solution of Rinkel this is provided and I am able to control my own times of reachability, while the customer is helped professionally (if you of course record your spoken texts correctly). Very happy with this service and also at an acceptable rate.

Paul

Rinkel You hit the nail on the head! Being more reachable by phone and taking your appearance to a new level, that's what we're trying to help you with :-) Thank you so much for your top review (and the nice mark of course!).

quick and clear answers to questions

7 January 2020

When requesting trial subscription via chat function, asked several questions

Olga

Rinkel Welcome to Reach! :-) We are happy to help you with further questions

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