What do our customers say?

As of 2017, we have asked our customers what they think of our products and service.

Since then we have received hundreds of reviews with an average satisfaction rating of 9.2!

customer reviews

all reviews were collected independently by Feedback Company and Trustpilot

Disclaimer: some of these reviews were originally in Dutch and have been automatically translated to English.

9

Quick response to chat

31 August 2020

Finely and quickly helped by chat.

Yvo
Rinkel How good to read Yvo, I'm going to pass on the support immediately!
10

Few days in use

24 August 2020

Everything works perfectly, so can't give a lower rating than 5 stars

Erik
Rinkel That Erik... Just makes us blush a little. Very nice this compliment and welcome to Reach!
10

Top service

24 August 2020

After a number of different websites to have approached with some critical questions to call the customer service finally made the choice to buy a landline through reach! Good and clear explanation, the employee of the customer service knew all the answers to my questions and knew their product super to sell! Glad I went into business with Rinkel.io 100% the best and cheapest provider.

Edwin
Rinkel Edwin, thanks for this nice compliment! I immediately went to support and you have made their day ;-) Always good to compare multiple parties, we would do that too. We are in any case glad that you ended up with us. Here's to a great collaboration!
8

Fast and adequate service

20 August 2020

Good afternoon! We were helped very quickly, well and professionally...... A small point of attention is that the calls that come in on the mobile phone do not come in through the app. In other words, if a call is missed, you can't find out whether the mobile number was called or the 085 number.

YorMax
Rinkel Good to hear that you were able to get started quickly with the landline number for YorMax! Thank you so much for this review :-) I see there is some confusion about the missed calls. You can always retrieve these in our Reach-App, under 'conversations'. In addition, the calls will also arrive on your cell phone! To distinguish private and business calls, you can use our 'caller ID' function (under call forwarding in My Reach). You can then choose 'Rinkel no', and you will also see on your mobile phone which calls you have to answer for private or business purposes. Feel free to call or chat with us, if you don't know what to do!
10

Pleasant partner to depend on.

15 August 2020

Never failures, quick response from Rinkel when questions arise, convenient app/portal and good value. One of the ingredients for a worry-free business.

Arthur
Rinkel Well, this is a wonderful start to the week Arthur! We secretly already knew a bit, but it always does us good to read that Rinkel is an asset to entrepreneurs. We keep on popping. Thank you so much!
7

Good service, with a few areas for improvement

10 August 2020

In general a good service, and easy to use. However, I would like to be able to select people more easily by name (from the list of users), and it would be very easy to make someone temporarily unavailable (e.g. due to vacation or illness), without having to remove that person's number from a call forwarding list. I would also like to be able to give someone an "alias" in the user list; now we have two people with the same first name as user, and therefore it is not clear at a glance who is which person. Being able to give an alias (or also show the last name in that list) would help then.

Jeroen
Rinkel Look Jeroen, this is greatly appreciated. First of all thank you for your review and of course the feedback, we can certainly do something with this! The selection menu will get a new update this month, which will make it easier to work with the menu and select people or temporarily 'turn them off', as you wish. As for the aliases, that's definitely a good point. I've passed it on to the development team, they indicated that a nice solution should definitely be thought of for this, which hopefully we'll be able to provide in a future release!

These companies joined before you

We are proud of our enterprising customers and their stories
that’s why we have asked some of them to share theirs.

Shared cargo bike by BAQME
read the whole story
BAQME

We spoke with our client Sven, one of the founders of BAQME. They are convinced you no longer need a car in the city, which is better for your wallet and your health.

Rescue brigade boat with captain
read the whole story
rescue brigade

The Rockanje Rescue brigade is an association of volunteers that keeps the Rockanje beach safe for everyone year round, and we got a look behind the scenes on their rescue boat.

Vattenfall Solar Team Car
read the whole story
vattenfall

The Vattenfall Solar Team consists of 17 students from TU Delft that since 2001 participate in various solar races worldwide in their unique solar cars.

Wolk Hip Airbags
read the whole story
wolk

Wolk’s passion comes from their aspiration to eliminate all hip fractures, a total of 25,000 per year in the Netherlands. We spoke to Matthijs Wiegant about his motivation.