What do our customers say?

As of 2017, we have asked our customers what they think of our products and service.

Since then we have received hundreds of reviews with an average satisfaction rating of 9.2!

customer reviews

all reviews were collected independently by Feedback Company and Trustpilot

Disclaimer: some of these reviews were originally in Dutch and have been automatically translated to English.

9

Top

13 April 2021

For our cab business we use Reach. Great service we get every time we need help.

Mo
Rinkel Good to hear Mo, thanks for your review. Let's hope the rest of 2021 will be a great time for the cab industry!
10

Excellent service

9 April 2021

The best business partner in my entire career.

Mohamed
Rinkel Well Mohamed, what an awesome review this is. Thank you so much!
9

Short lines, quick advice.

8 April 2021

Had a question and was helped quickly and expertly, top notch.

A
Rinkel How good to hear, we are happy about that!
3

Should be able to be much more customer friendly

6 April 2021

I have unlimited calling but there is a fair use policy. Seems fair to me but the limit is already at 500 minutes and then I have to add two users to get to the 1500 I had before. For the amount of money I end up with, I'm cheaper with someone else. The point is that incoming calls also count. So they are paid for twice: by the customer to his provider and by me.

Eduard
Rinkel Update 06-05-2021: Hi Eduard, we had promised to get back to you on the message below. In the meantime we have also been in touch. The average number of minutes has been increased to 1,000 minutes, in addition we only act on very excessive usage. Thanks again for your feedback, this is the only way we can grow! _ Response 06-04-2021: What a pity to hear that the Fair Use has made you look at us in a different way Eduard, that is of course not the intention! We are convinced that we need Fair Use because it allows us to continue offering our competitive rates to all our customers. But of course it should never be the intention that this causes you to look at our service or range differently. We are always open to feedback, so we will take a critical look at our Fair Use Policy and the expansion of the minutes. It is high on our list and we will keep you posted. Thanks for your review, this is the only way we can grow!
10

Helped quickly!

25 March 2021

After adding users I had a problem, I opened chat and within 10 seconds got not only a response but also a solution. Top !

Wim
Rinkel Good to hear that you have found the right solution Wim. Quick action is what our Arthur can do!
9

Qualitative and Good

24 March 2021

For our law firm we have recently started using Reach, we are very, very satisfied with the service. We had a small problem, that after contact via the customer service, which by the way is very pleasant, a solution was immediately realized. Definitely recommend it, the price is perfect and the service super good.

Jesse
Rinkel Next to every great product, there is a cozy support team ;-) nice that you are so satisfied, that makes us happy Jesse!

These companies joined before you

We are proud of our enterprising customers and their stories
that’s why we have asked some of them to share theirs.

Shared cargo bike by BAQME
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BAQME

We spoke with our client Sven, one of the founders of BAQME. They are convinced you no longer need a car in the city, which is better for your wallet and your health.

Rescue brigade boat with captain
read the whole story
rescue brigade

The Rockanje Rescue brigade is an association of volunteers that keeps the Rockanje beach safe for everyone year round, and we got a look behind the scenes on their rescue boat.

Vattenfall Solar Team Car
read the whole story
vattenfall

The Vattenfall Solar Team consists of 17 students from TU Delft that since 2001 participate in various solar races worldwide in their unique solar cars.

Wolk Hip Airbags
read the whole story
wolk

Wolk’s passion comes from their aspiration to eliminate all hip fractures, a total of 25,000 per year in the Netherlands. We spoke to Matthijs Wiegant about his motivation.