What do our customers say?

As of 2017, we have asked our customers what they think of our products and service.

Since then we have received hundreds of reviews with an average satisfaction rating of 9.2!

customer reviews

all reviews were collected independently by Feedback Company and Trustpilot

Disclaimer: some of these reviews were originally in Dutch and have been automatically translated to English.

6

The switch from Ziggo Hosted Calling to...

11 December 2024

The switch from Ziggo Hosted Calling to Rinkel went fine. However, they were also supposed to cancel the subscription with Ziggo, but that didn’t happen, and we had to take care of it ourselves. Rinkel later indicated that they could still do it, but it would take a very long time. With Ziggo, we didn’t have to dial the area code (013), but unfortunately, we do now, which takes some getting used to. When we make outgoing calls, it only rings seven times before we get an alarm sound with a message saying that a general error has occurred. We were supposed to be called back about this, but we haven’t heard anything yet.

Patrick
Rinkel Hi Patrick, Thank you for your review. A colleague has tried to call you several times regarding the improvement points you mentioned but couldn’t reach you. Regarding the area code, we’ve added this to our wish list. Based on factors like demand, we evaluate which features our developers should work on, and we certainly aim to include the most popular requests. The beep issue has been investigated in the meantime. It only occurs with slightly older devices, and we’re already testing a solution for it. Hopefully, you won’t have to experience this anymore very soon! Aside from the ease of switching, we hope you’re enjoying all the positive aspects of calling with Rinkel. If you have any questions or comments, feel free to reach us at 085 06 09 000 or email [email protected]. Have a great day!
10

Claudia helped me so well with...

28 November 2024

Claudia helped me so well with the transfer. She had incredible patience to assist us and is very knowledgeable. Compliments to her.

Danielle Selhorst
Rinkel Thank you for your wonderful review! 😊 It was a pleasure to help you with the transfer. Great to hear that you’re satisfied. If you have any more questions, you know where to find me! 👌
2

Too rigid when connecting an...

27 November 2024

Too rigid when connecting an additional mobile phone to the network.

Marc
Rinkel Hi Marc, I tried calling you about this last week but couldn’t reach you. It’s always easy to add an extra device with us. However, please note that every device (whether it’s a landline or mobile) counts as a user, which means an upgrade to the subscription is required. Unfortunately, we can’t support other methods, as this could compromise the security of our system. Let me know if I can assist you with adding a user/device, as this certainly shouldn’t be a rigid process. You can call us at 085-06 09 000 or email us at [email protected]. Have a great day!
10

everything arranged smoothly

26 November 2024

everything arranged smoothly

Nico
Rinkel Thank you for your fantastic review! So great to hear that everything went so smoothly. We really appreciate it! 😊
10

No receptionist needed

26 November 2024

Easy for business

Jolanda van Leeuwen
Rinkel Thank you for your 5-star review! Great to hear that our fixed numbers make things easier for your business! 😊
10

Ease and easy to use

10 November 2024

Easy way to use your business number, everything is simple in the app.

Afvalberen
Rinkel Thank you for your positive review! Great to hear that everything works so smoothly in the app. We’ll keep doing our best to make it simple and convenient for you!

These companies joined before you

We are proud of our enterprising customers and their stories
that’s why we have asked some of them to share theirs.

Shared cargo bike by BAQME
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BAQME

We spoke with our client Sven, one of the founders of BAQME. They are convinced you no longer need a car in the city, which is better for your wallet and your health.

Rescue brigade boat with captain
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rescue brigade

The Rockanje Rescue brigade is an association of volunteers that keeps the Rockanje beach safe for everyone year round, and we got a look behind the scenes on their rescue boat.

Vattenfall Solar Team Car
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vattenfall

The Vattenfall Solar Team consists of 17 students from TU Delft that since 2001 participate in various solar races worldwide in their unique solar cars.

Wolk Hip Airbags
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wolk

Wolk’s passion comes from their aspiration to eliminate all hip fractures, a total of 25,000 per year in the Netherlands. We spoke to Matthijs Wiegant about his motivation.