What do our customers say?

As of 2017, we have asked our customers what they think of our products and service.

Since then we have received hundreds of reviews with an average satisfaction rating of 9.2!

customer reviews

all reviews were collected independently by Feedback Company and Trustpilot

Disclaimer: some of these reviews were originally in Dutch and have been automatically translated to English.

10

No waiting time, they picked...

2 February 2024

No waiting time, they picked up after two rings. Spoke to enthusiastic employee Arthur, and he helped me correctly.

Natasha Ramcharan
Rinkel Customer service is important to us, as you can tell. And indeed, Arthur is a top performer, just like our other support staff. It's great that he assisted you so well, and we will be sure to let him know. Thank you for this lovely review, Natasha; we will do everything to keep you satisfied!
10

Super satisfied since we have been using Rinkel

1 February 2024

So far a very nice cooperation with Rinkel, they are fast in responding to your questions, reliable and the system works very nice and clear

Kelly.K
Rinkel We totally agree with you Kelly, we really like the cooperation as well. Thank you for appreciating the system, we also do our best here. And of course we will continue to do so. Thank you very much for this nice review and perfect score!
10

Works fine.

1 February 2024

Calling through the app works fine.

Hotel 1851
Rinkel Thank you for your great 5-star review! We are thrilled to hear that everything is working fine when calling through the app. 😊 If there is anything else we can help you with or if you have any suggestions to make your experience even better, please feel free to let us know. We are always striving to improve our service and are ready to resolve any questions you may have. Thanks again and we look forward to your next call through Rinkel!
10

Works fine.

1 February 2024

Calling through the app works fine.

Hotel 1851
Rinkel Thank you for your fantastic 5-star review! We're delighted to hear that everything is working well when making calls through the app. 😊 If there's anything else we can assist you with or if you have suggestions to improve your experience further, please feel free to let us know. We always strive to improve our service and are ready to address any questions. Thanks again, and we look forward to your next conversation with your Rinkel phone number!
10

Als gebruiker van Rinkel.nl deel ik...

25 January 2024

As a Rinkel-user, I'm happy to share my experiences with this service. Rinkel.nl provides an excellent platform for business communication, especially for professionals who are often on the go. The sound quality and reliability of the service are impressive, ensuring clear and non-interrupted conversations. However, the user-friendliness sometimes leaves room for improvement. While basic functionalities are accessible, navigating through more advanced settings can be initially challenging. Nevertheless, after some time to get used to it, managing the service becomes more intuitive. The customer service of Rinkel.nl deserves special mention; their prompt and helpful response to questions and issues is commendable. This aspect of the service significantly enhances the overall user experience. In conclusion, Rinkel.nl offers a solid and reliable service for business communication, with room for improvement in user-friendliness. My overall appreciation for Rinkel.nl is positive, and I would recommend it to professionals seeking an effective communication solution.

Mark Ogertschnig
Rinkel What a nice and extensive review Mark. Thank you very much for this. Now, it's true that there are many possibilities with Rinkel. It's impossible to explain everything right away to new customers, although we do our best for it. This is why we focus so much on the quality and accessibility of our customer service. However, we are also actively working on improving user-friendliness. If you have any ideas about this, we would love to hear them, and where possible, we will work on them. You can expect improvements in this area fairly soon with a new My Rinkel app and a new My Rinkel website! In any case, it's great that you already appreciate Rinkel so much. We'll keep doing our best to make it even better!
10

Very helpful!

19 January 2024

Very helpful. Arthur assisted us when we were temporarily unreachable during the conversion of our account, completely beyond Rinkel's fault. Despite the error NOT being with Rinkel, Arthur brainstormed and came up with a solution, allowing us to quickly regain accessibility. That's what we call 'service' and professionalism. Thanks Arthur / Rinkel for your cooperation, your help, and your excellent follow-up!

Sophie Schoute
Rinkel Thank you for these kind words Sophie. Because we are a team of people with an entrepreneurial spirit, we understand entrepreneurs well, making us willing to help.

These companies joined before you

We are proud of our enterprising customers and their stories
that’s why we have asked some of them to share theirs.

Shared cargo bike by BAQME
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BAQME

We spoke with our client Sven, one of the founders of BAQME. They are convinced you no longer need a car in the city, which is better for your wallet and your health.

Rescue brigade boat with captain
read the whole story
rescue brigade

The Rockanje Rescue brigade is an association of volunteers that keeps the Rockanje beach safe for everyone year round, and we got a look behind the scenes on their rescue boat.

Vattenfall Solar Team Car
read the whole story
vattenfall

The Vattenfall Solar Team consists of 17 students from TU Delft that since 2001 participate in various solar races worldwide in their unique solar cars.

Wolk Hip Airbags
read the whole story
wolk

Wolk’s passion comes from their aspiration to eliminate all hip fractures, a total of 25,000 per year in the Netherlands. We spoke to Matthijs Wiegant about his motivation.