How do I get started with the call menu via My rinkel on desktop?
Getting started with the call menu via My Rinkel on desktop.
Start by setting the preferences in the call menu:
Go to my.rinkel.com and log in with your username.
Navigate to "numbers" within the main menu.
Remember that call forwarding and the call menu cannot be enabled at the same time. Activating the call menu automatically disables call forwarding if it was set up.
Click on "edit" in the call menu.
Select the recording that will serve as the welcome message in your menu, indicating actions like "press 1 for sales, press 2 to talk to marketing". It must be a previous recording detailing the options available to the customer.
Choose the number of times you want the recording to repeat.
Click on the number corresponding to each option (e.g., number 1) and choose the appropriate action for when the customer presses that key or none.
Within each key, you can configure an additional recording, for example, a thank you message before transferring the call to an agent. Make these recordings in the 'recordings' menu.
Decide whom to transfer the call to or if you prefer to send the user to voicemail. If you choose voicemail, just save the changes. In this example, we have sent the user to voicemail.
If you opt to transfer the call, configure the specific transfer for that key, including options for a waiting queue or what to do if no one responds.
Save the changes to finalize the configuration of your call menu.
Can’t find the sound clip you want in the list? Go to Recordings in My Rinkel to record or upload a new recording.
Do you want to know more about setting up your call menu? Take a look at:
need help?
Our extensive knowledge base contains a lot of information and documentation about how your Rinkel works and how to solve problems. Handy for quick answers to your question. See all questions by category below.
If you still cannot find the answer, please let our helpdesk know. They will be happy to help you.
