How do I transfer a call using the My Rinkel app (iPhone)?

There are three ways to transfer calls:

1. Transferring via push notification

2. Transferring without push notification

3. Transferring to colleagues or external numbers using the holding feature

Call transferring is possible for both incoming and outgoing calls.

1. Transferring via push notification

1. Put the call on hold. You do this, by selecting the notification you will receive from the My Rinkel app on your iPhone. To see how exactly, watch the video below👇

2. You can choose to put it on hold with, or without leaving a note to your colleague, e.g: "Arthur from Rinkel for Jeroen". You can also do it without the note, if your colleague is sitting next to you

3. Your colleagues receive a notification on their phone if they are logged in to the My Rinkel app, which shows your note and the caller’s number.

4. Your colleague can then choose to take the call directly via the notification or to go to the "Hold" section in the My Rinkel app. Here he can find and select the conversation too. They can then select the call. They will get the option to pick up the call here.

Below you can see how this works.

2. Transferring without push notification

If the internet connection on your iPhone is unstable, you may not receive the push notification. Don’t worry! We have also made the “Hold” feature available in the My Rinkel app.

Here’s how it works:

1. In the My Rinkel app, go to "Hold" to park the call.

2. Select the current call.

3. Once you’ve selected the call, you have 3 options:

   1. Put the call on hold

   2. Put the call on hold with a note (option to add text for colleagues)

   3. Hang up the call

4. Choose one of the holding options and your call will be put on hold.

5. Your colleagues then receive a notification that a call has been parked.

6. Colleagues can then see the call in the My Rinkel app, by selecting the "Hold" tab at the bottom of the app.

7. You also have the option of resuming the call yourself (if your colleague is unavailable) or transferring directly.

Watch this short video, to see how this is done.

3. Transferring to colleagues or external numbers using the holding feature

You can easily transfer a caller to a contact from your address book or enter a number yourself.

1. Put a caller on hold via the notification at the top of your screen.

2. The app will now start automatically and take you to the hold queue. Click on the caller you want and select “Transfer”.

3. You get a pop-up where you can enter a number.

4. The app will now call the number entered. When he/she answers, the waiting caller is connected.

5. If the number entered does not answer, the caller is automatically put back on hold and you are notified that the transfer has failed. You can then transfer the call to someone else or pick up the call again.

If you watch this video, you will see how this is done.