How do I set up call forwarding in the My Rinkel app (iPhone)?

You have various options for forwarding your landline number. In this article, we’ll walk you through how to set up call forwarding in My Rinkel on your iPhone:

• What are the call forwarding options?

• How do you add a user or number to the call forwarding list?

• How do I remove a user or number from the call forwarding list?

• How can I make a user or number temporarily active/inactive?

• How do I set the order in which the users/numbers are called?

What are the call forwarding options?

Choose the forwarding sequence when a call comes in.

• Simultaneously... the call is put through to every colleague at the same time (first-come, first-served)

• One by one... do you work with several colleagues and want colleague 1 to be the first in line? If so, please enable this option and put colleague 1 at the top of the list

• Straight to the answering service... temporarily unavailable, but you want the caller to be answered personally? Then choose our answering service

How do you add a user or number to the call forwarding list?

Add a user

1. Open de My Rinkel app

2. Click on “Settings” on the bottom right then on “Forwarding”

3. Click on “Add user” and select the person you want in “Select user”

4. Your user has been added to the call forwarding list!

Add a number

1. Open de My Rinkel app

2. Click on “Settings” on the bottom right, then on “Forwarding”

3. Click on “Add number” and enter the number under “Enter number”

4. Your user has been added to the call forwarding list!

Good to know! You can forward to as many numbers as there are users in your plan. So, if you have a subscription with 3 users, you can forward to (maximum) 3 users/numbers.

How do I remove a user or number from the call forwarding list?

1. Open de My Rinkel app

2. Click on “Settings” on the bottom right then on “Forwarding”

3. Click on “Modify” on the top right

4. Click on the red icon in front of the user you want to remove from the call forwarding list

5. Then click on “Done” to save your changes

How can I make a user or number temporarily active/inactive?

1. Open de My Rinkel app

2. Click on “Settings” on the bottom right then on “Forwarding”

3. Click on “Modify” on the top right

4. Toggle the slider on or off to activate or deactivate the user in the call forwarding list

5. Then click on “Done” to save your changes

This feature is ideal if you are going into a meeting or are out of office for a day and don’t want to receive any calls for a while. Just don't forget to reactivate yourself when you want to receive calls again.

How do I set the order in which the users/numbers are called?

This is called the call sequence and you set it as follows:

1. Open de My Rinkel app

2. Click on “Settings” on the bottom right then on “Forwarding”

3. Click on “Modify” on the top right

4. Press the three bars behind the sliders and drag the user/number up or down to change the order

5. Then click on “Done” to save your changes

Your changes are active immediately.