What do our customers say?

Since 2017, we've asked our customers what they think of our product and service.

Since then, hundreds of customers have left a review, and Rinkel scores an average of 9.2

customer reviews

all reviews were collected independently by Feedback Company and Trustpilot

Disclaimer: some of these reviews were originally in Dutch and have been automatically translated to English.

8 1 November 2017

-Quick answers to questions -Clear web interface -Clear pricing model Improvements: -Possibility that incoming calls don't cost money through properly working (!) app would really set it apart

MijnDiAd
Rinkel Thank you for your review. Unfortunately, it is necessary to charge call charges for the time being, but ... maybe that won't last much longer ;-)
8 30 October 2017

Easy to use, app could be a little more comprehensive. I can not say much about it because I have not really used / needed. Customer service is very nice, they help you well and are thoughtful. Points of improvement: I find it very unfortunate that the opening hours are not included in a basic subscription or that you can put together your own subscription. Opening hours are almost the most important thing for a company, this is a big minus point for me.

Pascale
Rinkel Thank you for your review Pascale! We have noticed in the past that customers find it a "hassle" to put together their own package, where each feature costs (for example) 1 or 2 euros per month. Therefore, we have chosen to simply offer a "Basic" package, which really focuses on the minimum necessary to be reachable on mobile with a landline number. If you then want more advanced features and a real "telephone exchange" with smart functions, then you indeed need the complete package. Of course, the price difference is also only 5 euros per month :-)
10 29 September 2017

Super product! As a one-pounder, I now have a very professional phone service with a professional voicemail after all.

Vivante
Rinkel Super, a 10! Thank you, great that you took the time to leave a review.
9 26 September 2017

Personal, thoughtful and honest.

anoniem
Rinkel Great to hear, thanks for your review!
10 26 September 2017

very easy to reach on 020 number, easy to dial out with landline number.

de
Rinkel Good to hear that everything is working to your satisfaction :-) Thank you for your review!
9 26 September 2017

Reikik.io works really well, we are now accessible the way we want every moment of the day. And for low costs. Through the app all call history can be found, which is very convenient. Points for improvement: For our company it would be useful to be able to switch even faster between the numbers to be connected to. But at least it is possible to switch, so that is already very nice.

Nicole
Rinkel Hi Nicole, Thank you so much for your comprehensive review and feedback :-) Making it even easier to switch numbers is indeed a very good suggestion that we will definitely make even better in the future. Of course we will keep you informed of all new developments through our newsletter.