What do our customers say?

Since 2017, we've asked our customers what they think of our product and service.

Since then, hundreds of customers have left a review, and Rinkel scores an average of 9.2

customer reviews

all reviews were collected independently by Feedback Company and Trustpilot

Disclaimer: some of these reviews were originally in Dutch and have been automatically translated to English.

9

Almost perfect!

22 July 2019

Super service, still miss some small features such as the ability to choose which mail address (or addresses) the voicemail is sent to. Furthermore, it would be convenient to be able to answer the own number also mobile via the app (or VoIP device).

Martin
Rinkel Thanks for the great rating Martin! You can change the e-mail address for voicemail messages in My Rinkel under the "My Details" menu :-) I don't quite understand your last request, but maybe you'd like to explain it via help@Rinkel? We would be happy to think with you (sometimes more is possible than you think!).
7

fine

19 July 2019

fine

Ronald
Rinkel Thank you for your review Ronald!
8

Simple and effective

16 July 2019

Great help desk and online good to find everything with a :it is as it is" mentality. Clear and uncomplicated. Compliments on behalf of an advertising agency!

Frank
Rinkel Thanks Frank, As an advertising agency, I'm sure I don't have to explain to you how valuable your review is! We greatly appreciate the wonderful rating.
9

Easy to use and great to have

3 July 2019

The website is self explanatory, but even so when starting up a customer receives several e-mails highlighting and explaining several features. That is very helpful. It is quite easy to set up use aing to one's ccordwishes. And if one gets stuck a phone call or e-mail to customer service and help is given. So far, an excellent experience.

Mali
Rinkel Thanks Mali! Glad you enjoyed our on-boarding process. We hope to have you with us for a long time.
10

Extremely frendly & positive & effective

19 June 2019

I was looking for professional connectivity everywhere, any place and any time which i found with Rinkel! We do industrial business 24/7 in 3 time zones and 3 languages and the server of Rinkel creates the exact right support for that purpose and for an exellent price to quality ratio! Besides the professional spoken messages which you can order with them they provide the right instructions to utilise the system most effective way. Really friendly employees, the support staff are very knowledgable about their product which means that they can solve the requirement them selves and are interested in the purpose of the customer! Just fantastic!

Julien
Rinkel Getting reviews like this is exactly what motivates us to keep on improving our service! We really appreciate you taking the time to let us know about your experiences, and to top it off with a solid 10.... thank you Julien!
10

Easily and quickly arranged

12 June 2019

We requested 2 numbers. Was arranged within 5 minutes and immediately accessible. Many options with the numbers, handy app so I can be reached on my mobile as well.

Elstar
Rinkel Thanks for your great review! Good luck with your new phone numbers.