What do our customers say?

Since 2017, we've asked our customers what they think of our product and service.

Since then, hundreds of customers have left a review, and Rinkel scores an average of 9.2

customer reviews

all reviews were collected independently by Feedback Company and Trustpilot

Disclaimer: some of these reviews were originally in Dutch and have been automatically translated to English.

10

So far so good

16 August 2019

Been a customer for a month now, nice features, everything works perfectly. Also highly recommend the app to call out with your business number.

Mark
Rinkel Thanks for your top-notch review Mark!
3

Lots of email spam

7 August 2019

Lots of spam by email about their product and whether you want to write reviews

Frank
Rinkel Dear Frank, Thank you for your review and sorry to hear that you find the emails annoying, of course that is not our intention. The e-mails that you have received are sent as soon as you become a customer, the so-called onboarding e-mails. In the e-mails we welcome you, explain how our service works and give various suggestions on how to best set up certain functionalities. We send a maximum of 1 email per day and stop automatically after 4 days, it is of course also possible to click an unsubscribe button at the bottom of the emails and if that does not work we are of course also available to help you by phone or email. We do hope that you are satisfied with the service and that your accessibility has improved. If there is anything else we can help you with, please let us know.
10

good service

23 July 2019

Works super

Bart
Rinkel Thanks for your top-notch review Bart!
9

Almost perfect!

22 July 2019

Super service, still miss some small features such as the ability to choose which mail address (or addresses) the voicemail is sent to. Furthermore, it would be convenient to be able to answer the own number also mobile via the app (or VoIP device).

Martin
Rinkel Thanks for the great rating Martin! You can change the e-mail address for voicemail messages in My Rinkel under the "My Details" menu :-) I don't quite understand your last request, but maybe you'd like to explain it via help@Rinkel? We would be happy to think with you (sometimes more is possible than you think!).
7

fine

19 July 2019

fine

Ronald
Rinkel Thank you for your review Ronald!
8

Simple and effective

16 July 2019

Great help desk and online good to find everything with a :it is as it is" mentality. Clear and uncomplicated. Compliments on behalf of an advertising agency!

Frank
Rinkel Thanks Frank, As an advertising agency, I'm sure I don't have to explain to you how valuable your review is! We greatly appreciate the wonderful rating.