What do our customers say?
Since 2017, we've asked our customers what they think of our product and service.
Since then, hundreds of customers have left a review, and Rinkel scores an average of 9.2!
Since 2017, we've asked our customers what they think of our product and service.
Since then, hundreds of customers have left a review, and Rinkel scores an average of 9.2!
all reviews were collected independently by Feedback Company and Trustpilot
Disclaimer: some of these reviews were originally in Dutch and have been automatically translated to English.
Everything works perfectly, so cannot give lower rating than 5 stars
After approaching a few different websites to call customer service with some critical questions finally made the choice to purchase a landline through reach! Good and clear explanation, the customer service representative knew all the answers to my questions and knew how to super sell their product! Glad I partnered with Reach.io 100% the best and most affordable provider.
Good afternoon! We were helped very quickly, well and professionally...... One small point to note is that the calls that come in on the mobile do not come in via the app. In other words, if a call is missed you cannot find out if the mobile number was called or via the 085 number.
Never outages, quick response from Rinkel when questions arise, convenient app/portal and good value. One of the ingredients for a worry-free business.
In general a good service, and easy to use. However, I would like to be able to more easily select people by name (from the list of users) in the selection menu, and it would be very easy to make someone temporarily unreachable (e.g. due to vacation or illness), without having to remove that person's number from a forwarding list. I would also like to be able to give someone an "alias" in the user list; now we have two people with the same first name as users, and it is therefore not clear at a glance who is which person. Being able to give an alias (or also show the last name in that list) would help then.
Easy to set up and use. It fits great for our new startup to give a professional impression with the business number and welcome message helping the customers understand who they are calling. Would be a perfect 5 stars if you could decline a call on your personal handset and having that call be redirected to the business voice mail instead of my private one.
