What do our customers say?

Since 2017, we've asked our customers what they think of our product and service.

Since then, hundreds of customers have left a review, and Rinkel scores an average of 9.2

customer reviews

all reviews were collected independently by Feedback Company and Trustpilot

Disclaimer: some of these reviews were originally in Dutch and have been automatically translated to English.

8

Rinkel works super for me

1 September 2020

5 stars when the feature is added that you can see that you have missed a call outside opening hours. This should be included in next update so bring on 9

Folkert
Rinkel That 8 makes us very happy already Folkert! All missed calls can be found in our Rinkel App, but you probably mean you want to be notified at the time of the call (outside of business hours)? I'll therefore forward your wish to development, who knows, maybe they'll find a solution - it's a must for a 9 ;-)?
10

Best provider !

1 September 2020

Everything works exactly as indicated on the website, top service!

Tabish
Rinkel You do make us happy again Tabish, thank you so much for the effort taken!
9

Quick response to chat

31 August 2020

Finely and quickly helped by chat.

Yvo
Rinkel How good to read Yvo, I'm going to pass on the support right away!
10

Few days in use

24 August 2020

Everything works perfectly, so cannot give lower rating than 5 stars

Erik
Rinkel That Erik... just makes us blush a little. Very nice this compliment and welcome to Reach!
10

Top service

24 August 2020

After approaching a few different websites to call customer service with some critical questions finally made the choice to purchase a landline through reach! Good and clear explanation, the customer service representative knew all the answers to my questions and knew how to super sell their product! Glad I partnered with Reach.io 100% the best and most affordable provider.

Edwin
Rinkel Edwin, thank you for this nice compliment! I immediately walked over to support and you made their day ;-) Always good to compare several parties, we would do the same. In any case, we are glad you came to us. Here's to a great partnership!
8

Fast and adequate service

20 August 2020

Good afternoon! We were helped very quickly, well and professionally...... One small point to note is that the calls that come in on the mobile do not come in via the app. In other words, if a call is missed you cannot find out if the mobile number was called or via the 085 number.

YorMax
Rinkel Good to hear you were able to get started quickly with the landline number for YorMax! Thanks so much for this review :-) I see that there has been some confusion about the missed calls. In fact, you can always retrieve these in our Rinkel App, under 'calls'. In addition, the calls also arrive on your cell phone! To distinguish private and business calls, you can use our 'caller ID' function (under call forwarding in My Reach). You can then choose 'Rinkel no', then you will also see on your mobile which calls you have to answer privately or business. Feel free to call or chat with us if you can't figure it out!