What do our customers say?

Since 2017, we've asked our customers what they think of our product and service.

Since then, hundreds of customers have left a review, and Rinkel scores an average of 9.2

customer reviews

all reviews were collected independently by Feedback Company and Trustpilot

Disclaimer: some of these reviews were originally in Dutch and have been automatically translated to English.

9

Short lines, quick advice.

8 April 2021

Had a question and was helped quickly and competently, top.

A
Rinkel How good to hear, we are happy about that!
3

Should be able to be much more customer friendly

6 April 2021

I have unlimited calling but there is a fair use policy. Seems fair to me, but the limit is already 500 minutes and I have to add two users to get to the 1500 minutes I had before. For the money I would end up with I would be cheaper with someone else. The point is that incoming calls also count. So they are paid twice: by the customer to his provider and by me.

Eduard
Rinkel Update 06-05-2021: Hi Eduard, we had promised to get back to the message below. Meanwhile, we have also been in contact. The average number of minutes has been increased to 1,000 minutes, in addition we only deal with very excessive usage. Thanks again for your feedback, this is the only way we can grow! _ Comment 06-04-2021: How sorry to hear that the Fair Use has made you look at us in a different way Eduard, of course that's not our intention! We are convinced that we need the Fair Use, because it allows us to continue offering our competitive rates to all our customers. But it should never be the intention that it makes you look differently at our service or range. We are always open to feedback, which is why we will take a critical look at our Fair Use Policy and extending the minutes. It's high on our list and we'll keep you posted. Thanks for your review, this is the only way we can grow!
10

Quickly helped further!

25 March 2021

After adding users I had a problem, I opened chat and within 10 seconds got not only a response but also a solution. Top !

Wim
Rinkel Good to hear you found the right solution Wim. Acting fast that's what our Arthur can do!
9

Quality and Good

24 March 2021

For our law firm we recently started using Reach, we are very, very satisfied with the service. We had a small problem, that after contact through customer service, which by the way is very pleasant, a solution was realized immediately. Definitely recommend, the price is perfect and the service super good.

Jesse
Rinkel Next to every great product, stands a cozy support team ;-) great that you are so satisfied, that makes us happy Jesse!
10

Nice and helpful company

4 March 2021

Responded quickly and resolved it. Arthur even called me Whether everything was resolved to my satisfaction.

Joris
Rinkel That does indeed sound like our Arthur.... thanks Joris!
9

Great service, works very well.

3 March 2021

Have been using Reach.io for a while now. Recently had recordings made for the choice menus etc. inexpensive and super quick to arrange. If you want to dial a number, and don't want to use a landline, Rinkel is an excellent choice. In any case, we will remain customers for some time to come. DT Homeshopping/Heylampie.nl

Tim
Rinkel Well Tim, what a top notch review this is! This is obviously how we like them, thank you!