What do our customers say?

Since 2017, we've asked our customers what they think of our product and service.

Since then, hundreds of customers have left a review, and Rinkel scores an average of 9.2

customer reviews

all reviews were collected independently by Feedback Company and Trustpilot

Disclaimer: some of these reviews were originally in Dutch and have been automatically translated to English.

9

top company highly recommended

23 July 2021

good customer service

Boutchi
Rinkel Thanks for your top review! :-)
10

Super helpful!

22 July 2021

I've been stressing a lot switching to this service (as anything new or change stresses me ?). Arthur has walked me through everything step and has been so patient with me, I don't even have words to describe how great service I've provided with!

Mobiele Fietsenmaker Amsterdam
Rinkel Wow Pedro, thank you for those kind words! We're glad you made the switch to Rinkel, and that Arthur was there to help you along the way. Welcome again and good luck with your mobile bike service!
8

Fast and friendly!

20 July 2021

They respond very quickly to my question and know how to answer them well (using clear help articles). The informal way of communicating feels very personal!

Simone
Rinkel Of course we really like to hear this Simone, thank you!
10

Top notch company! Responsive and knowledgeable!

20 July 2021

You will be well served.

By Ni
Rinkel Thanks for your review!
10

This is faster than calling

5 July 2021

Very personal nice fast service with a friendly employee.

SunDynamics
Rinkel Thank you so much for your review!
10

Works excellently

23 June 2021

I have a landline number for several brands. It works great, and dialing out also works conveniently through the app. For a small fee you can have a professional message recorded when you are closed, for example, or not available for a while.

Rick
Rinkel Thanks Rick for your valuable review, as long as we keep seeing the word "convenient" we know we are still headed in the right direction!