How do I set the call menu on the computer?

What’s the benefit of the call menu?

It saves you and your caller a lot of time, the caller is immediately directed to the right department and your company projects professionalism.

You can find the call menu settings in My Rinkel under Numbers and then Call menu.

1. How do I activate the call menu?

2. How do I set up the recording with explanation of the possible options?

3. How do I set a key?

4. How do I forward to a department?

5. What additional options do I have in the call menu?

1. How do I activate the call menu?

You can activate the call menu on the 'Numbers' page in your My Rinkel environment by selecting the 'off/on' button below the call menu . Be aware, that if you activate this call menu, your forwarding menu will automatically be deactivated. For this reason, you can only active the call menu if you have at least one of the keys activated in the call menu and if you have a recording set to explain the caller the options. At step 2 in this article, we will explain you how to choose a recording.

2. How do I set up the recording with explanation of the possible options?

At the 'settings' menu on the call menu setup page, you can select the recording, in which you explain to the caller which options they can choose. It is advised to first think what you want exactly in this recording. You can see how to create a recording in the FAQ in the section 'Sound clips'.

After setting the recording, you have to think about how many times you want to repeat this recording. Be advised, we already play it once to begin with. So in this example, we play the recording 4 times in total.

3. How do I set a key?

You can decide to which numbers you want to forward to or what has to happen when a caller makes a certain chose, per key. In the example, we set key 1:

1. Activate menu selection Select the number of the key you want to activate. In the example in the video below, we set key 1. After selecting the number, you can activate this by selecting the slide button next to: 'Menu key is active'.

2. Use key as default option If the caller does not make a choice in your menu after repeating the recording where you explain your options to the caller. recording , you can set a key as the 'default choice'.

3. Play a sound clip After the caller pressed key 1 and is connected to a certain number or other option, you can play this in your audio message.

4. Next Under the heading Next, choose 1. Forward the caller or select 2. Connect the caller to voicemail. If you press 2, the caller will hear your voicemail. We explain option 1 below!

Please note: Each key you want to activate, will have to be set individually.

4. How do I forward to a department?

By choosing 'Forward caller' in the key and then clicking on 'Edit', you will be directed to another page for call forwarding.

1. Forward to number This works the same as with the normal forwarding menu, only this time you press it after pressing the relevant key. If the caller presses 1, enter the phone number you want to forward the caller to.

2. When unanswered: Answering service Can't answer the phone, but want someone to speak to the caller personally? Then use our professional answering service for €2 per call!

3. When unanswered: Voicemail If you can’t answer the call, you can also choose to forward the caller to voicemail. What if the sound clip is not in the list? Go to Recordings in My Rinkel.

4. When unanswered: Hang up Choose this option if you want to hang up immediately if you can’t answer.

5. When unanswered: Play a last recording before disconnecting Use this option to play an audio clip before disconnecting.

5. What additional options do I have in the call menu?

In every forwarding menu for each key you set, you have the same options as in the general forwarding menu. So, with these options, you can place the caller in a queue!

• Place the caller in the queue Slide this button to turn on the queue feature.

• Maximum wait time Choose the maximum time (in minutes) that someone can spend in the queue before the 'no answer' option is activated.

• Play hold music You can choose the music you want the caller to hear while waiting

• Play a recording You can play a recording before the caller is placed in the queue.