How we use Rinkel at Rinkel for top-of-the-class customer support

At Rinkel, we believe in making things simple and efficient. This is important for you as a business owner, employee, or team leader. You need a communication tool that fits easily into your daily work. That’s why we created Rinkel, a phone service for businesses that meets your unique needs.

Our service is reliable and gives great call quality. This means your can trust your phone system and focus more on growing your business.

We help other business owners set up their Rinkel accounts every day. But for our own use of Rinkel, we hardly need to change anything since we’ve set it up. It’s quick and easy!

We use Rinkel to handle many phone numbers for different parts of our business, like our helpdesks in the Netherlands, Spain and Sweden. Our system changes automatically depending on who is available. This means our team spends less time adjusting settings and more time helping customers.

We try to answer your calls quickly. When you call our Support, all the available team members’ phones ring, whether they use the Webphone or their mobile phones: we use both.

Did you catch us at rush hour? Then you might end up in the queue. But don’t worry: that rarely happens. And if it does, it’s only very briefly.

Our work hours are from 9AM to 5:30PM on weekdays. We set these hours in our system so that our team can have a good balance between work and personal life. If you call outside these hours, you’ll hear a message telling you we’re closed, but you can leave a voicemail. We’ll listen to it when we’re back.

Rinkel is designed to be simple to use, even when you’re on the go or have a busy schedule. Whether you’re travelling between meetings or working remotely, you can easily manage calls and messages with Rinkel’s mobile app. This means you stay connected with your clients and team without being tied to your desk.

For example, if you’re driving or in a place where you can’t take a call, Rinkel can automatically forward your calls to another team member or to your voicemail. This way, you never miss an important call, and you can return messages when it’s convenient for you.

We also use other tools with Rinkel, like Slack. When someone is on the phone, a telephone emoji shows next to their name in Slack. This helps us know when our Support team is busy and when they are available. It’s helpful for the Support team and everyone else at Rinkel.

This integration is an example of how we use technology to simplify our work processes.

We are really excited about a latest feature called AI Insights. It helps us understand our support calls better. We can find calls quickly, see what problems are coming up, and know what our customers are thinking about.

AI Insights helps our Support team give you even better assistance and improves our service.